All services are 100% functional. We are closely monitoring our systems.
Posted Jan 21, 2025 - 09:47 EST
Update
A service in our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable.
All services are 100% functional.
Posted Jan 21, 2025 - 09:14 EST
Identified
Our team has identified the issue and is working towards a fix.
While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform.
We apologize for the inconvenience.
Posted Jan 21, 2025 - 08:59 EST
Investigating
GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.
Posted Jan 21, 2025 - 08:34 EST
This incident affected: Cloud Phone Services, SIP Trunk Services, Mobility Suite (Softphone Apps), Customer Portal, and Partner Portal.