Issues with Outbound SMS from the Customer Portal
Identified - We have identified the cause of this issue and we are working to resolve it as quickly as possible. We apologize for any inconveniences and will provide updates as more information becomes available.
Oct 02, 2024 - 12:09 EDT
Investigating - We are currently investigating this issue.
Oct 01, 2024 - 14:29 EDT
Uptime over the past 90 days. View historical uptime.
Cloud Phone Services ? Operational
90 days ago
99.97 % uptime
Today
SIP Trunk Services ? Operational
90 days ago
99.97 % uptime
Today
Mobility Suite (Softphone Apps) ? Operational
90 days ago
99.98 % uptime
Today
Customer Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Unresolved incident: Issues with Outbound SMS from the Customer Portal.

Oct 1, 2024
Sep 30, 2024
Greenlink Degradation of Cloud and SIP services
Resolved - All services are 100% functional. We are closely monitoring our systems.
Sep 30, 13:15 EDT
Monitoring - A service in our platform caused diminished performance across the entire system (all data centers). The issue was resolved by our team, and the system is stable. All services are 100% functional.
Sep 30, 13:09 EDT
Investigating - GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.
Sep 30, 12:53 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Greenlink Degradation of Cloud and SIP services
Resolved - All services are 100% functional. We are closely monitoring our systems.
Sep 27, 14:25 EDT
Monitoring - A service in our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional.
Sep 27, 14:05 EDT
Identified - GreenLink is experiencing a degradation of services and our engineers have identified the issue and are working towards a fix. We apologize for the inconvenience.

While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform.
Sep 27, 13:51 EDT
Sep 26, 2024

No incidents reported.

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