Issues with Outbound SMS from the Customer Portal
Identified - We have identified the cause of this issue and we are working to resolve it as quickly as possible. We apologize for any inconveniences and will provide updates as more information becomes available.
Oct 02, 2024 - 12:09 EDT
Investigating - We are currently investigating this issue.
Oct 01, 2024 - 14:29 EDT
Uptime over the past 90 days. View historical uptime.
Cloud Phone Services Operational
90 days ago
100.0 % uptime
Today
SIP Trunk Services Operational
90 days ago
100.0 % uptime
Today
Mobility Suite (Softphone Apps) Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Partner Portal Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

Customer/Partner Portals Service Interruption
Resolved - We have identified the root cause and applied a fix, the Customer and Partner Portals are functioning business as usual.
Jul 29, 09:16 EDT
Investigating - The Customer and Partner Portals are currently experiencing a service interruption, we are actively investigating the root cause to provide a fix.
Jul 29, 09:06 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Intermittent One-Way Audio and Call Hold/Park Issues
Resolved - We have been monitoring the environment after our corrective change and all services are operating normally with no additional reports. We will close this service notice and continue to monitor for any new incidents.
Jul 24, 17:47 EDT
Update - We have been monitoring the environment after our corrective change and all services are operating normally with no additional reports. We will keep this service notice open while we continue to monitor for any new incidents.
Jul 22, 12:29 EDT
Monitoring - Yesterday evening, our engineering team identified an issue affecting how traffic was being routed and implemented a corrective change. Since then, services have remained stable, and we have continued monitoring the environment throughout the evening and overnight with no new widespread reports. We will keep this service notice open while we continue to monitor for any new incidents.
Jul 21, 09:20 EDT
Investigating - Update: We are aware of reports of service issues affecting multiple customers and are actively investigating. While the symptoms are similar to the previous interruption, our engineering team does not currently believe the underlying cause is related. We will continue providing updates here as more information becomes available.
Jul 20, 14:09 EDT
Monitoring - Overnight, our engineering team implemented additional adjustments to address the intermittent call quality issues that some customers were experiencing.

Since these changes were applied, we have observed improved system performance and a significant reduction in reported issues. At this time, services appear to be operating normally.

Our team will continue to actively monitor the platform throughout the day to verify long-term stability before marking this incident as resolved. If you continue to experience any issues, please contact our Support team so we can investigate your specific environment.

We appreciate your patience and will provide additional updates as needed.
Jul 16, 09:22 EDT
Investigating - We are currently investigating reports of intermittent one-way audio, along with issues affecting call hold and call park functionality for some customers.

Our engineering team has identified a likely root cause, and the issue has been escalated to our highest-level engineers, who are actively working to implement and validate a solution.

At this time, this does not appear to be a widespread platform issue. While multiple customers have been affected, the impact appears to be limited rather than global.

We understand how disruptive these issues can be and appreciate your patience while we work toward a resolution. We will continue to provide updates here as additional information becomes available or once a fix has been implemented.
Jul 15, 17:57 EDT
GLN Softphone App Background Issues in iOS
Resolved - Resolved: The GreenLink Softphone App version 6.23.2001 is now available in the App Store and resolves the issue where outbound calls would not ring and had no audio on the first attempt when the application was closed.

All iOS users should update the GreenLink Softphone App to version 6.23.2001 or later to receive this fix. This incident has been closed.
Jul 24, 09:06 EDT
Update - We have uploaded version 6.21.2000 of the GreenLink Softphone App to the App Store, which fixes an issue where inbound calls were not ringing and went directly to voicemail. This happened both when the app was closed AND when the app was open in the background. When the user received an inbound call, no notification nor ring were displayed. This has been fully resolved.

We continue to troubleshoot the outbound call issue to provide a solution as soon as possible.
Oct 9, 16:26 EDT
Identified - We've narrowed down the problem to a global issue we have regarding calls on iOS18.4 and 18.5. Reports indicate that it is only the first call (inbound or outbound) after the app is brought forward from the background. We don't have an exact ETA at the moment, as Apple has made some fundamental changes to the operating system that are causing this to happen.

This is a priority issue for us and we are actively working to provide a resolution.
Jun 18, 14:17 EDT
Investigating - The GLN Softphone App iOS users are currently experiencing two separate issues:

1- Outbound calls not ringing and there's no audio on the first attempt. This happens when the application is closed (not open in background) and the user opens it; while making a first attempt to call, the user cannot hear when the other phone is ringing and there's no audio when they answer. However, when the user makes a second call, everything works properly.

2- Inbound calls not ringing and going directly to voicemail. This happens both when the app is closed AND when the app is open in the background. When the user receives an inbound call, no notification nor ring is displayed. The only way for the user to receive the notification is by having the application open on-screen.

We are currently investigating the root cause of this issue to provide a fix as soon as possible.
May 29, 11:04 EDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Jul 21, 2026

Jul 20, 2026

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Jul 15, 2026

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