Identified - We have identified the cause of this issue and we are working to resolve it as quickly as possible. We apologize for any inconveniences and will provide updates as more information becomes available.
Oct 02, 2024 - 12:09 EDT
Investigating - We are currently investigating this issue.
Oct 01, 2024 - 14:29 EDT
Cloud Phone Services ? Operational
90 days ago
99.97 % uptime
Today
SIP Trunk Services ? Operational
90 days ago
99.97 % uptime
Today
Mobility Suite (Softphone Apps) ? Operational
90 days ago
99.98 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 6, 2025
Resolved - All services are 100% functional. We are closely monitoring our systems.
Feb 6, 15:25 EST
Monitoring - The same service was causing performance degradation across all data centers. Our team has resolved the issue, and the system is now stable, with all services fully operational.

We are actively monitoring all systems.

Feb 6, 13:08 EST
Identified - While this problem was identified and resolved previously, we are now receiving new reports indicating that the issue has reoccurred.

Our engineers have initiated an investigation and troubleshooting process. We will provide further updates soon.

Feb 6, 12:28 EST
Monitoring - A service on our platform experienced performance degradation across all data centers. Our team has resolved the issue, and the system is now stable, with all services fully operational.
Feb 6, 11:41 EST
Update - While the system remains operational with active calls and connected customers, it is currently experiencing diminished performance. As a result, some customers may encounter call quality issues or difficulties with phone and softphone registration on the GreenLink Platform.
Feb 6, 10:49 EST
Identified - Issue has been isolated. We have taken actions to correct the issue and we are waiting for those actions to take effect over the next few minutes so that all can go back to normal.
Feb 6, 10:12 EST
Investigating - We are aware that some customers are experiencing intermittent disconnections from our service on their desk phones and softphones. Our team is currently investigating this issue, and we will provide updates as more information becomes available.
Feb 6, 09:15 EST
Resolved - This incident has been resolved.
Feb 6, 08:11 EST
Identified - We have noticed that Call Logs are currently not displaying in the Customer Portal . A fix has been applied for this and we expect them to start reflecting again in the next couple of hours as the queue is being processed. We'll be monitoring.
Feb 5, 17:28 EST
Feb 5, 2025
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.