Degradation of Cloud and SIP Services

Incident Report for GreenLink Networks

Resolved

This incident has been resolved.

Posted Jul 26, 2023 - 14:09 EDT

Monitoring

We were having replication issues between our datacenters. The issues was identified and a fixed was applied

Posted Jul 26, 2023 - 14:03 EDT

Update

GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.

Posted Jul 26, 2023 - 12:15 EDT

Investigating

GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.

Posted Jul 26, 2023 - 12:00 EDT

This incident affected: Cloud Phone Services, SIP Trunk Services, and Mobility Suite (Softphone Apps).