GreenLink Service Outage

Incident Report for GreenLink Networks

Resolved

The issue has been confirmed and resolved. We are currently investigating the root cause and closely monitoring our systems.

Posted Jun 10, 2022 - 09:35 EDT

Monitoring

At 6:00 AM Central Time, Our engineers applied a fix, and all GreenLink services were restored. We continued to monitor the results

Posted Jun 10, 2022 - 09:34 EDT

Identified

At 4:15 AM Central Time, the issue was identified and narrowed to a possible disconnect of our extensions module in the systems.

Posted Jun 10, 2022 - 09:30 EDT

Investigating

At around 4:00 AM Central Time, GreenLink Services experienced an outage. Our engineers started the investigation process

Posted Jun 10, 2022 - 09:28 EDT

This incident affected: Cloud Phone Services, SIP Trunk Services, and Mobility Suite (Softphone Apps).