A service on our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional.
If your phone has not yet regained service, please power cycle it to prompt a fresh registration with our system.
Posted Jun 24, 2025 - 13:11 EDT
Update
All services are 100% functional. We are closely monitoring our systems.
Posted Jun 24, 2025 - 11:03 EDT
Monitoring
While there are active calls and customers are connected to the system, it is currently showing diminished performance. For that reason, a group of customers might still be experiencing issues.
We are closely monitoring all services and the full recovery of our system.
Posted Jun 24, 2025 - 10:55 EDT
Identified
We are aware that some customers are experiencing intermittent disconnections from our service on their desk phones and softphones. Our team is currently investigating this issue, and we will provide updates as more information becomes available.
Posted Jun 24, 2025 - 10:33 EDT
This incident affected: Cloud Phone Services, SIP Trunk Services, and Mobility Suite (Softphone Apps).